SAFE IN OUR HANDS, IN OUR CARS, IN OUR CARE.
When it comes to safety, you have to think of everything. (We do.) You need a team of people dedicated to safety, day in, day out. You need rigorous training programmes in regular use and close monitoring of all procedures.
At Tristar, that responsibility begins at the very top, with our Board of Directors. Responsibility for Health & Safety (including Road Risk Management, which understandably, is of particular importance), is a top-down process at Tristar - it’s that important. Working as a team, the safety baton is carried from the CEO through to all employees, from managers to reservations agents to chauffeurs. What makes our safety record so impressive is this combined effort; although we have a dedicated Road Safety Manager, the responsibility for managing health, safety and road risk is carried by every employee, regardless of roles or job departments.
We are united in our commitment to safety.
CHAUFFEUR RECRUITMENT AND TRAINING
At Tristar, Road Risk Management begins early, at the recruitment level for both Tristar chauffeurs and managers. This ensures that our commitment to Health & Safety is instilled in employees as they begin their careers with us.
All our chauffeurs must hold a valid private hire license (in London it is a PCO license) before they can begin work. This licence, a national accreditation provided by the local council or transport for London, is a guarantee that prospective chauffeurs are completely fit for driving. To obtain a licence is no easy feat, with chauffeurs having to complete a thorough medical examination and driving license check, obtain security clearance from the Criminal Records Bureau and pass route knowledge tests as well as a driving assessment.
However, this is only the first step. Although the private hire licence commands stringent criteria, it is not sufficient to gain entry into our exclusive chauffeur team. Before they are accepted as trainee chauffeurs, applicants must pass Tristar’s own recruitment procedures, which include theoretical and practical elements that are evaluated by our in-house team of assessors trained by the Institute of Advanced Motorists.
Once they have successfully met the recruitment criteria they begin our weeklong training program, which is well know as industry leading course (our training is carried out over more days than any other chauffeur services company). A comprehensive and intensive course, our chauffeur induction program covers a variety of subjects, including customer care, accident prevention training, vehicle safety training, and technology training.
During this non-stop week, all candidates are immersed in the contents of our Chauffeur’s Handbook, which outlines our policies and safety systems. Once recruits have successfully completed the training week, they undertake a practical examination in the form of a driving assessment, where they will need to put into practice everything learnt during the week’s training, as well as demonstrate their understanding of company processes.
A Tristar candidate must pass at every stage, at every level. It is a tough process, but it is what ensures our chauffeurs are of the highest calibre in every aspect of the job they do for us.
To ensure that training and safety remains top-of-mind, we conduct regular refresher courses, at least twice every year. All chauffeurs must attend these sessions, held every July and August; this means that company policies, customer service protocol and safety procedures all remain fresh in our chauffeurs’ minds.
VEHICLE SAFETY AND TECHNOLOGY
With all this attention to detail, it will come as no surprise that our company fleet is comprised of some of the safest, most comfortable vehicles available in the UK, all under three years old and possessing a minimum 4* Euro NCAP rating.
Technology plays a big part in safety management. Our vehicles are equipped with some of the latest safety technology such as the City Safety automated braking system and Blind Spot Indication System, in addition to an in-car PDA device that is integrated with Tristar’s systems.
PDA units are a vital cog in our safety systems. On the road, they facilitate safer driving, e.g. by providing real-time tracking information, which can be used to manage chauffeur rest breaks, monitor speed and provide emergency notifications in case of accidents or vehicle failure. They are also essential in fleet maintenance, communicating with chauffeurs and relevant departments to ensure that vehicles are serviced in a timely and accurate manner, and that all faults are resolved immediately.
In a further move to enhance our safety features, all fleet vehicles are equipped with interior Smart Witness cameras. The forward facing units provide a variety of benefits, including driver behaviour monitoring, which allows us to spot any issues, and conduct targeted personal training to improve chauffeurs’ skills.
COMMITMENT TO SAFETY STANDARDS
Each Line Manager is responsible for the effective management of Health & Safety and Management of Road Risk, within their job specification and remit. As well as making sure safe systems of work are implemented, Line Managers are also actively involved in the risk assessment programmes. It’s an integral part of what they do, and as such, nothing is left to chance or overlooked.
To further ensure safety standards are of the highest order, Tristar’s safety policies are overseen by its Health & Safety Committee. This team is made up of representatives of management, admin staff, chauffeurs and trade union members. The safety team has a great influence in implementation of safety policies, as well as identification of any potential risk and concerns.
CONSULTING THE EXPERTS
Safety procedures that follow our business model – first class in every respect, with nothing left to chance. To this end, we also engage Independent Health and Safety Consultants to monitor our procedures and provide us with quarterly audits. The consultants are there to examine and verify what we do in terms of safety, and to ensure our safety standards are best practice in every area of our business.